Chapter 447: Anyone can bully you, don't spoil them
But then again, knowing that the family was difficult to deal with, Zhou Can would not have been so kind even if he had found out that the child had intracranial hemorrhage. He would have probably directly adopted a conservative treatment plan.
Most doctors who have suffered losses will inevitably initiate protective medical measures when they encounter troublesome family members after a few disappointing attempts.
Maybe ordinary people don’t understand what this means.
But most doctors understand.
And it is often used during consultation.
For example, we can tell the patient, "I'm sorry, I'm not good at treating your disease, you can go to another big hospital." Or we can tell the patient, "I'm sorry, we are very short of beds here, we really have no beds now."
These are just the most common protective medical countermeasures.
When encountering family members and patients that the doctor hates, even if the patient has already been hospitalized, it doesn't matter, the doctor still has a solution. Every treatment consumable, medicine, and service fee must be remembered clearly. Ensure that everything is handled impartially and no fee that should be collected is missed.
Then all necessary inspections must be done.
We try to have patients undergo examinations that are not necessary.
Because if something goes wrong, the patient will not praise you for helping him save money, but will blame you for not finding out.
"Xiao Zhou, Xiao Zhou!"
Deputy director of the department Han Changqing stood not far away and waved at Zhou Can.
Zhou Can walked over quickly.
"Director Han, what do you want?"
"Come on, let's talk inside!"
Deputy Director Han was probably scared by the beatings from the family members last time. His arm was broken and it took more than three months to heal.
Now these family members are making a lot of noise, it would be strange if Deputy Director Han didn't hide away.
"Those people blamed us for killing someone and demanded two million in compensation. Our emergency department did nothing wrong in this matter, so we won't pay a penny. You've seen the attitude of those bastards in the security department . It's obvious that they are just like last time, with their hands on their hips watching the show. This time, no matter what I say, I will not negotiate directly with the family. I have already reported it to the medical department, and the hospital has called the police."
Whenever Deputy Director Han mentioned the last time he was beaten by a family member, he felt so angry that his teeth ached.
At that time, the security guard from the security department was standing there, watching him being beaten by his family members without trying to stop them.
"I asked you to come in for no other reason. I just want you to stay out of the way. When the medical department and the police come, they will persuade the family members to leave."
Deputy Director Han never cared so much about Zhou Can before.
Since I was hospitalized in the orthopedics department, I was treated fairly at first, but later I received various green channels and special treatments.
At first, Deputy Director Han thought it was Director Lou who helped to say hello.
Only later did he find out that it was Zhou Can who secretly asked someone for help for him.
Since then, Deputy Director Han has shown special concern for Zhou Can, which became even more obvious after he returned to work in the department.
Sure enough, someone from the medical department came not long after.
Deputy Section Chief Yin Ying personally brought people over to persuade the family members.
Zhou Can also found that when Yin Ying came over, the attitudes of the security guards who had been watching the show with their hands clasped together changed drastically. One by one, they began to actively intervene in the family members who were making trouble, and they all protected Yin Ying to prevent her from being beaten by the family members.
This is the true face of the Security Department.
There has been a legend circulating in the hospital that security guards with connections are on duty in the administrative building, where there are fewer people, it is quieter, and there is less work to do.
People who come to the administration building are basically doctors and nurses looking for their leaders to sign or do things, so they are all humble. It is quite comfortable to be on duty at this time.
Security guards without background support were sent to guard the front and back doors and outpatient hall of the hospital.
There are a lot of people coming in and out of those places, and family members and patients often quarrel because they don't queue up or don't cooperate with the security guards' instructions.
"The status of the emergency department is so low that even a security guard can bully the medical staff in the emergency department."
Less than a year after he returned to the emergency department, doctors and nurses were beaten up repeatedly. Doctors and nurses were not injured, but family members and patients made trouble countless times.
If the security guards in the security department could take more proactive actions, many incidents could have been contained in time, and the family members could have even been persuaded to give up the idea of causing trouble.
No matter how powerful the family members who cause trouble are, they are still cowards who bully the weak and fear the strong.
Because if the family members are really capable, there is no need to make a fuss. They can just go to court and sue, or punish the hospital director.
Zhou Can couldn't help but think again of hiring a fixed security guard to be on duty in the emergency department.
He had reported the matter to Director Lou and others, but the emergency department was too weak to have much influence, and coupled with the unified system of various departments in the hospital and some interests, there was no way this matter would be allowed.
The head of the Security Department has very powerful connections. How could he allow the hospital to have security guards who are not under the supervision of the Security Department?
We need to think of some flexible strategies for this matter and cannot just play by the rules.
After a brief negotiation with the family, Yin Ying turned to ask the nurse next to her.
"Which leader is on duty in the emergency department today?"
"Director Han!"
"Where is he? Why doesn't he show up when the family members are making such a fuss? Call him over immediately."
Zhou Can, the deputy chief of the medical department, has seen her true face.
He is a very realistic person, the type who flatters the powerful and bullies the weak.
Deputy Director Han is the deputy director of the emergency department after all, but in her words he is like a subordinate and directly orders the nurse to call the person over.
The young nurse ran over to pass on the message.
"Director Han, Deputy Chief Yin from the Medical Department is here. Please come over."
"knew!"
Han Changqing was obviously still a little worried about being beaten, with deep concerns in his eyes.
"It's okay. I'll go with you. Our emergency department is in such a mess that we can't perform surgeries normally."
Zhou Can volunteered to accompany Deputy Director Han to face the troublemaking family members.
There is no security guard protecting the emergency department, so let him temporarily act as a security guard.
He can beat more than a dozen people by himself, and all these family members together are not enough for him to beat.
Of course, it would be best if you could reason with others and not resort to violence.
After the two men walked over, Deputy Section Chief Yin looked at them and when he saw Zhou Can, his eyes flashed slightly.
Don't think that she looked up to Zhou Can. On the contrary, maybe she still holds a grudge against Zhou Can for contradicting her three years ago.
Now that we see Zhou Can, it is possible that she will take advantage of the situation and resort to retaliation.
These administrative people have zero ability to treat illnesses, but they are absolutely first-rate at dealing with doctors and nurses.
"Director Han, the family members are making such a fuss, how can you just stand there and not come forward to deal with it? Even if your emergency department is right, people will mistakenly think you are in the wrong!"
Deputy Section Chief Yin is a dozen years younger than Deputy Director Han.
In terms of status, she was not necessarily above Deputy Director Han. It was just that the administrative department managed the clinical department, which had long been an unwritten rule. Therefore, the county magistrate was not as good as the current manager, and she had a certain sense of superiority in front of Deputy Director Han.
His implicit status is higher than that of Deputy Director Han.
"Medical disputes have always been handled by the Medical Department and the Security Department. I saw the security guards from the Security Department coming over, and I thought they would handle it. In addition, our department is very busy today and has a lot of work to do, so I think I have no time to spare to deal with it. It's not that Chief Yin is in the wrong as he said."
Although Deputy Director Han is a bit pedantic, it doesn't mean he is not good at speaking.
He was very angry about the hospital security's inaction.
At this moment, the blame was directly put on the security guards.
"It's you doctors who are at fault. You killed my son. Give me back my son's life!"
The boy's mother had lost her son. Her hair was disheveled, her face was haggard, and her eyes were swollen like peaches from crying.
When she saw the hospital leader coming out, she started to act like a spoiled brat.
"The patient was already dying when he was brought here. Our hospital has fulfilled its obligation to rescue him. If you have any objections, you can go for an autopsy or sue us in court." Deputy Director Han will not tolerate such a throwing tantrum family member.
"Don't always ask the family members to sue the hospital. You are the deputy director of the emergency department and a leader. How can you speak so irresponsibly?" Deputy Section Chief Yin directly reprimanded Deputy Director Han in front of so many family members and medical staff.
No mercy at all.
Behind this was certainly her usual arrogance and conceit, but also her disrespect for Deputy Director Han.
When dealing with issues, many leaders use their own people to establish their authority and status in order to increase their weight, so that they can show that they are able to take charge and have a say during negotiations with family members.
Deputy Director Han was so angry that his face turned red.
Deputy Chief Yin from the Medical Department didn't come here to solve the problem at all. He clearly came here to add fuel to the fire.
"I think Director Han of our department is very responsible. Our emergency department had fully fulfilled its duty to rescue the child. The child could not be saved, which is a situation that none of us want to see. But it has already happened, and we understand the grief and feelings of the family members. If the family members feel that there are problems during the medical treatment, they can directly ask the higher authorities to intervene, and they can sue in court, instead of hanging banners and burning paper money to make a scene here."
Zhou Can spoke.
He has dealt with a lot of bad people, and he has dealt with the directors of various major departments and even the vice president and president of the hospital.
In addition, he himself has a wealth of over 100 million yuan and is one of the bosses of Jinyu Interactive.
All these gave him full confidence when facing the family members and Deputy Section Chief Yin, and he appeared calm, confident and composed.
What he said was also well-founded.
"It's not that whoever makes the fuss is right. The court will make a fair judgment. If it is really determined that our hospital is at fault, we will pay the compensation and impose the fine."
Zhou Can added word by word.
For a moment, the family members were really intimidated by his aura.
What he said made sense in itself, and they couldn't find any words to refute it.
Unless you act like a troublemaker.
"Xiao Zhou, what qualifications do you, a small doctor, have to be in charge here? Don't you see so many leaders are here? I, the deputy director of the medical department, am already handling it personally. Do you think things are not messy enough?"
Deputy Section Chief Yin didn’t know whether menopause had come early.
She came over to settle the matter, and instead of helping the emergency department to deal with the family members, she was acting like a bully here, showing off her official power to Deputy Director Han and Zhou Can.
"You handled it yourself? Excuse me, except for you showing off your authority, I didn't see any positive attitude in handling things. Also, no matter how weak our emergency department is, it should be respected. There are so many patients waiting for treatment outside, but you ignore them and don't try to restore the diagnosis and treatment order of the emergency department. I just want to ask you, what do you want to do?"
When Zhou Can was just a trainee, he was not afraid of her.
Now I will not spoil this woman even more.
Given her work ability, I don’t know how she became the deputy director of the medical department.
All I can say is that many administrative staff in hospitals are like "gods".
Apart from cracking melon seeds, chatting, and drinking a cup of tea at work, the rest of the time is thinking about how to deal with the "bastards" in the clinical department. They don't even think about how they would get their salary if the clinical medical staff didn't work hard to generate income.
Even for public hospitals now, the official subsidy is only about 10%, and the remaining 90% is borne by the hospitals themselves.
In many public hospitals, thirty clinical medical staff have to support fifty administrative and logistical staff.
However, these people are clearly supported by clinical medical staff, yet they act superior to them and do not treat clinical medical staff as human beings.
The ugly face of Deputy Section Chief Yin is definitely just the tip of the iceberg.
"You, you dare to teach me a lesson?"
Deputy Section Chief Yin's face turned green with anger after being questioned by Zhou Can.
"As a small doctor, I would never dare to teach my superiors a lesson. But Chief Yin is not doing his job and is just sitting there doing nothing. It's hard not to be suspicious. You don't consider the interests of the hospital, you don't help those patients waiting for treatment, but you only want to show off your power here. Are you worthy of your job? Are you worthy of the five-digit salary you get every month?"
Zhou Can was not polite to her. He put one charge after another on her and waited to see how this woman would get rid of it.
The answer came out quickly.
Deputy Section Chief Yin's body swayed, and he covered his forehead with his hands, seeming to be about to faint.
She was scolded like a dog in public by a young doctor, and she had no way to refute it. She began to doubt her life.
The family members of the patients who were waiting in line for treatment in the emergency department applauded Zhou Can and accused Deputy Section Chief Yin of ignoring the lives of the patients.
In particular, the family members of three patients in critical conditions scolded her the most harshly.
Their demands are simple: quickly restore the order of diagnosis and treatment so that their loved ones can receive timely treatment. It doesn't matter if ordinary emergency patients wait a little, but those with critical conditions will really die.
And as time approaches eight o'clock in the morning, the peak number of medical consultations is approaching.
There are more and more patients waiting outside for treatment.
Deputy Section Chief Yin and the family members who caused the trouble have gradually become the public enemy of the patients and their families.
Just when the situation was chaotic, the police arrived at the scene.
The family members also calmed down a lot at this time.
Both parties were taken to the Medical Dispute Office for mediation.
When being helped away, Deputy Section Chief Yin did not forget to glare at Zhou Can fiercely.
"You little doctor, wait!"
What I mean is, I can’t kill you.
Zhou Can shrugged indifferently, not caring at all.
It’s not that he is not afraid. If a deputy chief of the medical department deliberately makes things difficult for a young doctor like him, it will definitely pose a great threat to Zhou Can.
But he was not worried.
First of all, Director Lou will do everything he can to protect him. In addition, he is no longer an unknown little doctor, but a reserve famous doctor who has gradually gained a certain reputation in the emergency department and pediatrics.
Deputy Section Chief Yin wants to discredit him, which will affect the interests of the hospital and the hospital's top management may not agree.
Unless this woman has a very powerful background.
We can only take this matter one step at a time.
At about 12:30 p.m., after Zhou Can finished the operation, Doctor Xu told him that after work in the evening, he should go to the hospital office with Director Lou and Deputy Director Han.
It seems that this matter is not over yet.
