Chapter 451: Lack of people, surprises are always so sudden
After receiving complaints from patients, the medical department and the dean's office no longer make a one-size-fits-all decision, but instead conduct a thorough investigation to ensure that the handling is objective and fair. In fact, as long as the medical staff do not make principled mistakes, the hospital will not impose substantial penalties.
The hospital chooses to give the cold shoulder to some unreasonable patients and their families.
After receiving the complaint call, it will be registered in accordance with the regulations.
After checking with the medical staff involved, if it is found that the family members have misunderstood the doctor or nurse, the hospital will explain to the patient.
If the family members make unreasonable demands, we will just ignore them.
The so-called cold treatment is to use official language and suppress the matter.
Every clinical doctor and nurse in Tuya Hospital has felt the great benefits brought by the reform of the medical department. After knowing that this is the result of the efforts of the emergency department and the pediatric department, everyone has a good impression of these two departments.
Especially in the emergency department, we now ask specialists to come for emergency treatment, and we can clearly feel that the specialists are much more proactive.
The attitude also became quite friendly.
The issue of hospital security's inaction did not die down, but began to ferment slowly.
That evening, Zhou Can bravely complained to Director Pang in the hospital office about the inaction of the hospital security department, which caused the frontline medical staff to shed blood, sweat and tears. I don't know how this matter got out.
Even Director Lou and Deputy Director Han of the Emergency Department joined in, trying to urge Assistant Director Pang to clean up the security department and pay attention to the safety of medical staff, and the news spread.
Zhou Can has become a hero in the eyes of many clinical medical staff.
He dared to speak up for everyone and protested. Although he was suppressed by Assistant Director Pang with his power, everyone became more supportive and fond of Zhou Can.
As a result, the image of the emergency department in everyone's mind has gradually improved.
Although this department has weak competitiveness and poor revenue generation, the protection and care it shows for front-line medical staff are deeply engraved in everyone's hearts.
At present, Assistant Director Pang has not made any moves and seems to be quite calm.
After all, he was a hospital-level leader. If there was something important happening in the hospital, even if he wasn't the first one to know about it, he would be the second one to know about it. So, it was impossible for him not to know about the fermentation of public opinion.
The reason he remains silent now either means he is extremely confident about this matter.
Even if the clinical medical staff in the hospital fell out, it wouldn't cause any big waves.
At least that's how it seemed to him.
You know, Assistant Dean Pang not only has the support of Dean Zhu, but also the support of the Deputy Dean of General Affairs, as well as the backstage support of the Chief of Security.
With such strong strength, it is normal that they do not take the unrest of frontline clinical doctors seriously.
That day, Zhou Can was at work when he received a call from Director Xue Yan of the cardiothoracic surgery department.
She usually didn't have any urgent matters and seldom called Zhou Can during the day shift.
Because she knew that Zhou Can had to perform surgery in the emergency department every day and had no time to answer the phone.
"Sister Yan, is there another patient who needs to be rescued?"
In Zhou Can's memory, whenever she called during the day shift, it was basically to ask Zhou Can to help save people or for an emergency consultation.
The probability of cardiothoracic surgery receiving critically ill patients every day is extremely high.
Occasionally there are some bad patients or difficult cases. In this case, Zhou Can needs to come to the rescue.
If Zhou Can still cannot solve the problem after he goes there, then they will try to refuse to admit the patient and suggest that he be transferred to another hospital. If the family members refuse to transfer and insist on treatment in Tuya, then most likely they will only give the patient conservative treatment.
In many cases, conservative treatment can be seen as a way to subtly persuade family members to transfer the patient to another hospital.
If doctors can take active treatment measures, such as surgery, they will definitely discuss with the family and perform surgery.
"Don't worry! I'm calling you today because there are two things. The first is that there are two high-difficulty level 4 operations tonight, and we need you to come over to help." She usually asks Zhou Can to come over after get off work to help with the operation, usually by leaving a message on WeChat.
"no problem."
Zhou Can agreed readily.
"The second thing is, do you still remember the child who underwent cardiac surgery and was transferred from the Third Hospital last time?"
She asked.
"I have an impression! What happened to the child? Has his heart failure worsened again?" Zhou Can couldn't help but feel a little depressed.
The child was only six or seven months old and had been treated for such a long time. It would have been a pity if his condition worsened.
"I have good news for you! After adopting the 'marathon running' treatment strategy you gave me, my heart failure has been significantly reversed. I estimate that I can recover and be discharged after a period of hospitalization."
This is great news.
After hearing this, Zhou Can showed a happy smile on his face.
"Very good!"
He felt particularly accomplished.
The survival rate for infants and young children who develop severe heart failure after this type of cardiac surgery is very low.
When Zhou Can was first formulating the treatment plan, he was actually quite nervous.
Fortunately, his judgment was correct. By fighting a protracted battle against the disease, he successfully brought the child back from the brink of death.
"By the way, I have an additional piece of news for you. The patient's family collected the actual records of the surgery performed on his grandson by the Third Hospital through some special channels, as well as the data on various treatments and medications. During my review, I found that there were some irregularities in the Third Hospital's surgery, and there were also problems with the medication."
The family members collected real information and gave it to Director Xueyan, with the original intention of using it only as a reference for treatment.
Unexpectedly, I discovered the problem accidentally.
These evidences have been preserved by Director Xueyan.
However, out of professional ethics, she did not tell the family about this.
Zhou Can thought that what Director Xueyan did was good. Not undermining other doctors was the most basic professional ethics. Those who liked to comment on other doctors' treatment problems in front of patients usually had poor medical ethics, bad character, and poor medical skills.
If you are really capable, you don't need to show how good you are by putting other doctors down.
"It's good to keep the evidence. It can be considered as a precaution to prevent the child from having any problems in the future and to facilitate the division of treatment responsibilities. You should continue to give the child cardiotonic and diuretic treatments. I estimate that the treatment will need to last for a long time. This needs to be communicated well with the family so that they have the confidence to persevere."
Zhou Can has seen too many cases where patients could have recovered if they had continued with treatment . However, their families were afraid of losing both their lives and money, and could not afford the high cost of treatment, so they finally chose to give up.
This case is unfortunate.
The doctor had no choice but to follow the wishes of the patient's family.
It’s like when a critically ill patient is sent to the hospital, and the family members sign a letter to give up treatment, the doctor has no choice but to give up.
Some men beat their wives and don't treat them as human beings. Or some married women, relying on their good looks, fool around outside and don't follow the rules of being a wife. At home, their husbands boss them around and act like queens.
These two types of people must never get seriously ill.
Otherwise, once you enter the hospital, you will soon experience what despair is.
…
Days passed like this, and Zhou Can gradually developed a good cooperation with the newly recruited medical assistant Yang Zhi. He was very satisfied with this new medical assistant.
Luo Shishen has completed his internship and is now attending regular training.
If he had participated in Tuya's regular training recruitment with the level he had when he first started his internship, he would most likely have been eliminated. After studying hard with Zhou Can for nearly a year, his abilities in all aspects had significantly improved.
Especially in terms of surgical skills, surgical knowledge, and some emergency clinical operations, compared with other medical interns, he is really capable of killing them in seconds.
Therefore, during the recruitment for regular training, he successfully passed five levels and defeated six opponents, and finally obtained the qualification for regular training with relatively excellent results.
When choosing the direction of his residency training, he chose surgery.
I went straight into the general surgery rotation.
He had already made an appointment with Zhou Can, and after the regular training was over, he would come to the emergency department to join Zhou Can and continue to follow Zhou Can.
Zhou Can did not agree to this directly.
Instead, he told Luo Shishen that if he wanted to join his surgical team, he must be strong enough, which was equivalent to forcing Luo Shishen to work hard to improve his surgical skills during the two years of regular training.
Zhou Can's surgical team is still short of people.
Especially when performing level 3 major surgeries, he would feel the shortage of staff.
Doctor Xu is quite old, and I still have to help him with the hook-pulling.
In addition, because there were only two operating nurses, Qiao Yu had never taken a day off in more than a year.
Even if she caught a cold and was sick, she still gritted her teeth and persevered.
She did this so as not to affect the efficient operation of the surgical team.
Zhou Can also tried to let Ma Xiaolan replace the position of instrument nurse, but her ability was far inferior to Qiao Yu. The tacit understanding between them was very low, and she was always running at a high speed at work, which made her easily flustered and made frequent mistakes.
Ability is a comprehensive reflection of knowledge, state of mind, professional level, logical thinking, and overall thinking.
If his surgical team wants to be able to operate more stably, he will need to recruit at least one more surgical nurse and one more medical assistant to meet his high-intensity work needs.
The ideal situation is that one day, even if Zhou Can or Qiao Yu is on vacation, the surgical team can still function normally and handle surgical patients of average difficulty.
At present, he and Qiao Yu are still the core of the surgical team and are irreplaceable.
"Doctor Zhou, someone outside sent a courier package, saying that it needs to be signed for by Doctor Zhou Can from the emergency department."
Zhou Can had just started working in the operating room that day when Ma Xiaolan brought him a piece of news.
"Just ask the nurse at the nurses' station to sign for me. Who sent the package here?"
He doesn't have time to go out and receive the express delivery now.
Occasionally, patients who have recovered and been discharged from the hospital would send him banners or some local specialties to thank him for his treatment. He would always feel very warm when receiving such express deliveries.
Because they did not know his home address and private phone number, those patients often wrote the emergency department's service phone number, or asked for the phone number of a nurse on duty, and then sent the items directly to the emergency department, specifically asking them to be delivered to Zhou Can.
This time, is it another heartwarming act by some patient?
Around 12:40 noon, after the operation, Zhou Can went to the nurses' station to check the express package.
Surprisingly, it was an international item.
Direct mail from abroad.
The sender's name is an English name and the phone number is a foreign number.
This is really interesting.
After unpacking the package, I suddenly saw a dried plant wrapped in a plastic bag. I could tell at a glance that it was an octagonal lotus.
Because Zhou Can has been searching for this medicine.
I even posted it on my Moments, hoping to draw on the help of people in the medical circle to help me find the cause.
There were still no useful clues.
He couldn't help but excitedly hold the dried plant and examine it carefully. He could still see the back of the leaves and the roots were light purple. However, after the plant dried up, the color would change to a certain extent.
So the purple doesn't look very obvious.
"Is this... the purple-backed octagonal lotus that I've been searching for?"
He asked himself whether he had many friends abroad.
Which living Bodhisattva found the purple-backed octagonal lotus that he had been searching for so hard and sent it to him?
It was then that he discovered there was a letter inside the package.
Just write on a piece of paper, fold it and put it at the bottom of the package.
"Zhou Can, are you doing well? I've entered the Ecole Normale Supérieure de Lyon in France. I accidentally saw on WeChat Moments that you were looking for this herb called Purple-backed Oleander. I heard from a friend that there was this plant in an exotic plant exhibition hall, so I spent a little effort to buy it. I know that you are probably looking for it to treat Miss Qianqian's illness. I am moved by your love and I also yearn for such a sincere love. I hope Miss Qianqian can recover soon. I wish you happiness!"
The signature at the back is Mu Ming.
It must have taken her a lot of effort to find the purple-backed octagonal lotus, and it was even more difficult to buy it from the exhibition hall.
And with her intelligence, she actually guessed that Zhou Can was looking for this herb to treat his girlfriend Su Qianqian.
Logically speaking, she has always had a crush on Zhou Can, and Su Qianqian is her love rival.
If Su Qianqian's disease cannot be cured, she will have the opportunity to be with Zhou Can.
But she chose to use her generosity and went to great lengths to help find this herb.
Only a girl who is kind to the core and has a broad mind can do such a thing.
"I have met all the good women in the world!"
Zhou Can put the letter away and prepared the purple-backed octagonal lotus for use as medicine.
This time, Su Qianqian's kidney disease can finally be cured.
I don't know how much Mu Ming spent on it. It must have been expensive.
You should find a chance to give her the money.
Also, Zhou Can was not going to hide this from Su Qianqian. Kindness and kindness should not be betrayed, and Mu Ming deserved to be grateful to them for the rest of their lives.
After get off work, Zhou Can finished his rounds and went straight to the Chinese medicine store.
Tuya Hospital also has its own Chinese medicine pharmacy, but it is more troublesome to buy medicine from the hospital pharmacy.
And the varieties are not yet available outside.
He followed the prescription and found that the various auxiliary medicines were not easy to buy. He had to go to several pharmacies to buy them all.
Back at the villa they bought, Su Qianqian was very surprised to see Zhou Can coming home so early.
"My dear, today is the earliest day you get off work. I was just telling Wei Fang that you might not be able to go home until midnight again! Have you eaten yet? I specially left some food for you. Wash your hands and get ready to eat."
It is really warm to have a girlfriend at home.
Going home is always full of expectations.
"Don't worry about eating yet. I'll tell you some good news. Look what this is?"
Zhou Can showed her the purple-backed octagonal lotus.
"This...isn't this the octagonal lotus?" She had also been trying to find the two main herbs, but unfortunately she couldn't find them. "Where did you buy it from?"
Su Qianqian looked at the herb excitedly.
Her hands were shaking slightly.
"Do you still remember that female reporter Mu Ming?"
Zhou Can asked carefully.
"What do you think! How could I forget the woman who wanted to steal my man?" Su Qianqian must care about this kind of thing.
No woman is magnanimous enough to give up her beloved man to someone else.
