Chapter 450: The Water is Deep, the Medical Department No Longer Takes a One-Size-Fits-All Approach
Director Fang glanced thoughtfully at Zhou Can, who lowered his brows and looked submissive.
She vaguely guessed that it might have something to do with Zhou Can.
Of course, truly smart people would see through things but not say them out loud, so she would not point this out.
"Director Tang and Director Lou, please rest assured. This matter is so serious that the hospital will take active measures to prevent it." Vice President Pang felt a little pressure, so he made a verbal promise in front of several people.
It’s just that the word “official” has two mouths, but whether what is said can be put into practice is another matter.
"President Pang, please forgive me for making a few remarks. In fact, our emergency department is already in a state of panic, and the normal work of medical staff has been seriously affected. There is no doctor or nurse who is not afraid of being beaten when seeing a patient."
Zhou Can and Director Lou and others had already discussed the matter before they came . Zhou Can took the lead and then Director Lou pushed forward, trying to force the hospital to make substantive commitments.
It would be best to come up with a reasonable solution and give a date for its implementation.
"You are young, and you don't know the hardships of this society. No job is easy. When you chose to study medicine, you made this oath: I am determined to do my best to eliminate human diseases, help perfect health, maintain the sanctity and honor of medical skills, save the dying and the wounded, endure hardships, pursue persistently, and fight for the development of the motherland's medical and health cause and the physical and mental health of mankind for the rest of my life."
Assistant Dean Pang is worthy of being an administrator, as he can recite the medical students' oath by heart.
"If you are afraid of hardship, why did you study medicine in the first place? If patients and their families are not satisfied, we will do our best to satisfy them. We should not avoid the situation out of fear of being scolded or even beaten by their families."
To be honest, I guess no one can match these leaders.
Everyone has their own way of talking.
"I am not afraid of hardship or fatigue, but I am afraid that after bleeding and sweating, I will have to shed tears. I believe that no medical worker is willing to endure the chill after paying so much."
Under the pressure of Pang Yuanzhu's powerful aura, Zhou Can still dared to argue with reason.
"The ice is three feet thick, and it didn't freeze overnight. I think there is a reason why the doctor-patient conflicts in Tuya Hospital are so acute and the doctor-patient relationship is generally tense."
He began to take the initiative.
Assistant Pang's eyes flashed with a sharp light, staring at him and asked calmly, "Then tell me, what's the reason?"
In his opinion, it was simply outrageous for a young doctor to speak like this to his assistant.
Anger naturally welled up in my chest.
It is only natural to ask the reason.
Little did they know that this was exactly what Zhou Can wanted.
If I directly say that there is a problem with the security guards in the Security Department, it will not only be too abrupt, but also seem a bit aggressive.
Now it is different. To reveal the reason as a victim is to deliberately show weakness. High-end hunters often appear as prey.
At this moment, Zhou Can has actually quietly changed his role and become a hunter.
It was just that Assistant Director Pang was still angry and didn't notice it.
Once he calms down a little, with his experience, intelligence and knowledge, he will definitely find out that he has been tricked by Zhou Can.
At this moment, Zhou Can did not give him any chance to regret.
"First of all, I want to make it clear that I am not targeting people but the issue. First, now when our emergency department doctors and nurses are complained by family members or patients, the medical department will directly deduct points, impose fines, or even criticize them in a notice, cancel their qualifications for evaluation and advanced status, etc., almost without asking any questions."
Zhou Can fired the first shot at the medical department.
Although he and Xin Wanshan have a friendship, when it comes to interests, they each serve their own master.
"Secondly, every time a family member or patient beats someone or causes trouble in our emergency department, the hospital security is very slow to arrive, and after arriving, they do nothing. They stand by and watch as medical staff are beaten to the point of fracture. I really want to ask, security guards, whose safety are they protecting? It's right to protect patients and their families, but to watch medical staff being beaten to death and do nothing, how can this not be disheartening?"
These words are quite sharp.
Jianfeng directly pointed out the medical department's one-size-fits-all approach to patient complaints and the security department's inaction.
In the past, everyone endured it and no one dared to be the one to lift the lid on the pot.
Zhou Can was also a young and inexperienced man who was not afraid of tigers. He finally stood up and expressed the long-storing anger of all the first- and second-line clinical medical staff.
"In the past, our medical department also actively responded to the call of our superiors and wanted to work hard to improve the quality of medical services. Now, after looking at the statistics of medical disputes in the emergency department and pediatrics, I feel deeply ashamed. In our work, we have indeed ignored the feelings of clinical staff. When I go back, I will convene everyone in the medical department to brainstorm and try to come up with a rectification plan as soon as possible. Then, after reporting it to the dean for approval, it will be implemented immediately."
Xin Wanshan has a very high level of awareness.
Realizing that the medical department had angered the public in its handling of the patient's complaint , they immediately admitted their mistake and stated that they would correct it immediately.
"Thank you, Chief Xin, for being so understanding and sympathetic to the suffering of our clinical medical staff. On behalf of all the medical staff in the emergency department, I would like to say thank you to you!" As Director Lou stood up, Deputy Chief Han also stood up.
When Zhou Can saw the two department heads stand up at the same time, he expected that they might give Xin Wanshan a thank you gift.
He also stood up hurriedly.
Sure enough, Director Lou bowed decisively to Xin Wanshan.
Deputy Director Han and Zhou Can naturally followed suit.
"You're welcome, you're welcome! These things are my responsibility as the head of the medical department."
Xin Wanshan waved his hands repeatedly.
"Chief Xin's willingness to rectify this matter is a blessing for all of us clinical medical staff! I received 16 complaints last month, and the defense alone drove me crazy. My work is extremely busy, either rescuing patients or on the way to rescue sick children, and I really don't have time to make too many appeals. Some of the appeals were not approved after one time, so I just accepted it and let them deduct my money."
Director Tang Fei, who holds such a high position, had his salary deducted.
Not to mention ordinary medical care, the situation will only be more serious.
"Those bastards are really something. They even dared to deduct Director Tang's money. I will definitely teach them a lesson when I get back." Xin Wanshan's words were just a polite remark.
People in the medical department also follow the rules.
If Xin Wanshan was a wise leader, he would never really scold his subordinates for following the rules.
"No, don't teach them a lesson. They are just doing their job. Besides, if you really scold them, they will hate me and target me, and then I will have nowhere to cry."
Director Tang Fei's words made everyone laugh.
The originally tense atmosphere also eased a lot.
How else do we say that women are born socialites?
Beautiful young women can always be seen at the wine table, not only because they are good-looking but also because they can liven up the atmosphere.
"Xiao Zhou just mentioned that the hospital security only protects family members and patients, not doctors and nurses. I don't agree with this. At least I haven't heard any hospital leader complain that the security guards neglected their duties. The damage and loss of public property reported to me by the General Affairs Department every year are all within a reasonable range. The diagnosis and treatment work of the entire hospital is also in order. Every time a medical dispute occurs, the security department will immediately cooperate with the departments involved and the medical department to deal with it in a timely manner."
Assistant Director Pang didn't know why, but he just refused to move the security department.
They were even unwilling to verbally agree to make corrections.
Instead, they are arguing here about how great the contributions of the Security Department are and how excellent their work is.
"President Pang, speaking of the inaction of hospital security, I think I should be able to state the facts as a victim. There was a family member in our emergency department causing trouble and beating people. As the department leader, I stepped in to mediate. The family member didn't say a word and just swung something at me. There were five or six security guards standing there watching, and none of them tried to stop them. There is surveillance video at the time to prove this, and it has also been sent to the police station."
Deputy Director Han stood up and accused the security guards of inaction as a victim.
"This phenomenon is not an isolated case, but a common one. Every time something happens in our emergency department, the medical staff in the department try to save their lives on their own and wait for the police to arrive. As for the hospital security, they are purely for show."
Director Lou followed up.
The two of them sang in unison to refute Assistant Pang's remarks.
This time, Director Tang Fei of the Pediatrics Department did not speak out.
She might be weighing the pros and cons of directly confronting Assistant Director Pang. If the effort is not proportional to the reward, she will definitely not join in the trouble.
"Is it as exaggerated as you say? I will discuss this matter with the vice president of general affairs, and call the chief of the security department to hold a meeting." Assistant Dean Pang was obviously speaking in official language.
"Then we will wait for good news. We hope that Dean Pang can give us a reply as soon as possible. If it is difficult to coordinate, we can allocate six additional logistics quotas to our emergency department for management."
What Director Lou meant by this was basically to tell the other party that if the Security Department could not make changes, then six logistics positions would be given to the Emergency Department, and the Emergency Department would recruit its own security guards.
The salary for hospital security guards is not high, and there are no strict requirements for skills or academic qualifications, so it is quite easy to recruit people.
"Giving the emergency department six logistics quotas? There has been no precedent for this since the establishment of the hospital. I am just the assistant to the dean, and I cannot make the decision. The emergency department has indeed seen a great growth in diagnosis and treatment business in the past year, and its revenue has also improved significantly. But you must not be too arrogant. That's all I have to say. I have something else to do, so I'll leave first."
Assistant Dean Pang directly rejected Director Lou's proposal in a very stern tone.
Before leaving, he even said a few words.
He nodded to Director Fang and left.
The leaders at the hospital level are so awesome.
Assistant Dean Pang is a relative of the Vice Dean of General Affairs, which further boosts his prestige.
This is also why many large organizations avoid relatives when promoting important cadres. However, rules are dead, people are alive, and there will always be loopholes.
Take a Grade A hospital in the provincial capital as an example. The director’s surname is Qu, which is an extremely rare surname.
But in that hospital, there are a lot of staff members with this surname.
Those who understand will understand the ins and outs of it.
"You don't have to worry too much. I will talk to Dean Zhu about this matter when I have the chance. The emergency department has developed quite well in the past year. Director Lou can't let a small matter delay the great cause."
Director Fang tried his best to comfort him.
She is a very outstanding director of the hospital office and has indeed played the role of a lubricant for the hospital.
"Thank you! We'll take our leave now!"
Director Lou nodded, and stood up to say goodbye with Zhou Can and Deputy Director Han.
After coming out, Zhou Can was a little puzzled and asked, "Why did Assistant Director Pang keep praising the Security Department for its excellence even though he knew there were problems with it?"
"It's a very complicated situation! The head of the security department has a great background. Assistant Dean Pang and his uncle, Vice Dean Ye, were able to hold their positions because they have a certain connection with the head of the security department. In addition, it is rumored that Dean Zhu may be promoted in the near future. Assistant Dean Pang wants to compete for the position of dean, so he is even more unwilling to anger the head of the security department at such a critical moment. Instead, he tries every means to please the head of the security department in order to gain his support, just like he did just now."
Director Lou lowered his voice and told Zhou Can some of the key points.
I never expected that the hospital's management had such complicated interpersonal relationships.
No wonder some people say that the bigger the compound, the deeper the water.
Because deep water can support both dragons and big turtles.
That security chief is most likely a big turtle.
"Director Lou, why are the hospital security guards so indifferent to our emergency department?"
Zhou Can has always been curious about this question.
I used to think it was because the emergency department was too weak, but now it seems that’s not entirely the case.
The head of the security department has so much power that I guess other departments won’t take him too seriously.
"In the final analysis, it's just one word: poor!"
Director Lou gave a bitter smile.
"What do you mean? Even if our department generates zero revenue, it has nothing to do with the security department, right?"
Zhou Can became even more curious.
"Some things cannot be said openly. I can only tell you that our emergency department did not agree to some of the interests of the security department, so the relationship became strained. If you want to blame someone, blame me and Lao Han. We both have bad tempers. There are some things we can bow our heads and admit defeat, but there are other things we will not bow our heads to even if it means losing our heads and shedding blood."
Director Lou seemed very secretive about this matter.
This was the first time Zhou Can saw Director Lou being so tough.
Deputy Director Han is a bit bookish, and Zhou Can knows that.
In his impression, Director Lou has always been a kind of heroic figure who can bend and stretch.
I don’t know what excessive demands the Security Department made on him that made him so angry.
"Then all our fuss this time was all in vain, wasn't it? The security department can't be moved. Next time something happens in the emergency department, there will still be no security guards to protect the doctors and nurses!" Zhou Can said somewhat depressed.
"Don't be anxious. If you want to accomplish something big, you must be patient. Just wait, this matter will ferment in due time."
Director Lou smiled mysteriously.
Being rejected by Assistant Director Pang seemed to be something he had expected.
Zhou Can was confused. Compared with these department bosses, he, a rising star, was still too young after all.
…
In the blink of an eye, more than a month has passed.
Zhou Can still did what he was supposed to do every day. After Deputy Section Chief Yin forgave him that time, he didn't do anything tricky again.
The security department is still in the same state. When someone in the emergency department causes trouble, they just watch the show.
