Chapter 449: The End of a Die-hard Fight, Assistant Director Pang
"Director Lou is here!"
Director Fang saw Director Lou coming in at a glance and quickly greeted him.
She has been able to hold the position of hospital office director for many years without being shaken off the position. She must have extraordinary skills.
The director of the office is equivalent to the dean's cabinet minister.
The director's will and instructions, no matter how big or small, are basically implemented by the director of the hospital office. The coordination of various departments of the hospital is also often led by the hospital office.
Speaking of this, we must mention the hospital assistants.
First of all, the position of the Dean's Assistant is very high, and he is also a leader at the Dean's level. Secondly, it is very incorrect to directly understand the Dean's Assistant as the Dean's secretary.
In many cases, the dean's assistant can even perform the duties and powers of the dean.
A sensible doctor will never call a hospital assistant "Assistant to the Dean" when he meets him, but will directly call him "Dean".
The word "assistant" at the end is automatically omitted.
It’s just like many novice doctors and nurses who like to call everyone they meet teacher.
In reality, if you call the chief physician "teacher", he may be very unhappy. It is safest to call him "director so-and-so".
"It's our department that got into trouble! You and Section Chief Yin were so tired that they didn't get off work so late." Director Lou's way of opening by deliberately admitting his mistake was actually very clever.
Adults never fight over winning or losing in verbal battles; what they care about most is always the tangible benefits at hand.
"Hey, Director Tang, why are you here too?"
When Director Fang saw Director Tang Fei, he immediately stood up to greet her. His attitude towards Director Lou was warm on the surface, but not as polite as when he treated Director Tang Fei.
No matter when, strength is the greatest confidence for an adult to speak.
Director Lou is here to talk as the department director. The strength of the emergency department directly determines his status.
The strength of a department is mainly reflected in its revenue-generating ability. Nowadays, revenue generation has become a number of indicators, including the CMI index of the department's main doctors. The higher this index is, the higher the level of the department's diagnosis and treatment of difficult diseases. Naturally, the more well-known the doctors in this department are, the more likely their outpatient visits will be.
As long as enough patients can be admitted, the revenue generated will generally be considerable.
In addition, this index will also affect the amount of medical insurance prepayments made by superiors to hospitals.
This is also an important revenue-generating indicator.
Nowadays, if a large hospital loses the support of medical insurance funds, it will probably go bankrupt within three months.
At least 70% of patients use medical insurance to pay for their hospitalization, which is the main source of hospital revenue.
In addition to the above, the strength of the department also includes the number of SCI papers, impact factors, and scientific research results of doctors. Comprehensive medical schools like Tuya, which integrate medicine and education, also consider teaching achievements.
In short, each indicator for measuring the strength of a department is extremely difficult.
Pediatrics far surpasses the emergency department in terms of revenue generation , the number of famous doctors in the department, the number of young and outstanding doctors, scientific research results and capabilities, the number of SCI papers, etc.
This is also the important reason why Director Fang was so polite when he saw Director Tang Fei coming.
If Director Xie from the Department of Surgery or Director Tan from the Department of Internal Medicine came over, Director Fang's attitude would be even more exaggerated.
Director Xie, Director Tan, and Director Zhang are basically only slightly lower in status than the vice president.
"I just happened to have something to report to the hospital, so I followed along."
Director Tang Fei didn't say anything.
"It's okay, just talk about what you want to say first! I just need to take care of the department's affairs first." Director Tang Fei pulled out a chair and sat down.
Director Fang personally made tea for her, and also made a cup each for Director Lou, Deputy Director Han, and Zhou Can.
"Please sit down for a moment. I'd like to ask the assistant dean and Section Chief Xin to come over."
In today's medical dispute, to put it bluntly, there was no problem with the emergency department's diagnosis and treatment procedures. No matter how fiercely the family members quarreled, they finally listened to the police's mediation and sent the body to the funeral home for cremation.
Now, it has become an internal problem of the hospital.
How to reconcile the conflicts of interest between several departments is not something that Director Fang can decide alone.
For example, in the Security Department, the person who actually manages this department is the hospital assistant.
Among the many responsibilities of the Dean's Assistant, one is to assist the Dean in doing administrative work such as security, cleaning and sanitation of the office, teaching and laboratory sites of the entire institute. The Security Department also falls under the management of the Dean's Assistant.
At the same time, the Security Department is a subordinate department of the General Affairs Department.
The General Affairs Department also manages the Security Department.
The intricate intertwining of interests is like the tangled roots of a tree.
However, every hospital has its own reality.
Take Tuya for example, all matters big and small in the security department are basically decided by the assistant dean.
According to gossip, the vice president in charge of logistics and general affairs is the uncle of the assistant dean, and is only three years older than the assistant dean.
Therefore, there is no question of who promoted whom; each of them got to the position based on their own abilities.
At most, the deputy director of logistics and general affairs will provide some care to the hospital assistants when they enter the hospital. Of course, only the parties involved know who is taking care of whom.
No matter what, a small security department involves the interests of a vice president and an assistant dean. The power behind this is quite terrifying.
This is also an important reason why no one makes suggestions for improvement even though the hospital security performs poorly.
As long as there are no major problems, even Dean Zhu would probably not be willing to change this department.
Not long after, Xin Wanshan, the head of the Medical Department, arrived first.
After arriving, some greetings are inevitable.
After greeting Director Fang, Director Lou, and Director Tang, Xin Wanshan looked at Zhou Can.
"Doctor Zhou, I have to criticize you. Next time, don't contradict Section Chief Yin in front of everyone. Even if our medical department was not thoughtful when handling the matter, and you clinical staff feel very aggrieved, you can come to the medical department to communicate with us afterwards! Look, how aggrieved Section Chief Yin is now!"
It can be seen that Xin Wanshan's attitude towards Zhou Can is still very friendly.
On the surface, he was criticizing Zhou Can, but in fact, he was just giving Deputy Section Chief Yin a way out.
In other words, the incident in which Zhou Can contradicted Deputy Section Chief Yin in public might have been covered up like this.
If Xin Wanshan came and did not mention the matter on his own initiative, or had a blank expression on his face, then there would be a possibility of a big fuss over it.
"It's true that I'm too young. I will pay more attention in the future."
Zhou Can was also very tactful. He slid down the pole on the spot, lowered his head to express his stance and admit his mistake.
Even if he is right, it is a taboo in any organization to disobey the orders of his superiors.
If everyone labels him as arrogant, it will be very detrimental to his future promotion and work.
"Chief Yin, I apologize to you in front of Chief Xin and Director Fang. I was too angry at the time and failed to control my emotions. I contradicted you. I'm sorry. Please forgive me."
Zhou Can took the initiative to look at Deputy Section Chief Yin and apologized to her.
Deputy Section Chief Yin obviously didn't want to let it go so easily, so he turned his head and said nothing.
"Chief Yin, I think we should just forget about this matter! Zhou Can is a young man with a lot of energy, so it's inevitable that he will get impulsive at times . I have also learned about the situation at the scene from many sources, and even took a video of the scene. There were indeed some flaws in the way our medical department handled the problem."
Xin Wanshan acted as a peacemaker.
He also intended to hint to Deputy Section Chief Yin so that she would quit while she was ahead.
In fact, the top two leaders of many departments are not in the same boat, but may be secretly competing with each other. The top leader is wary of the second-in-command, and the second-in-command wants to overthrow the top leader and take over. This is the most direct conflict of interest.
When dealing with many affairs of the department, the eldest brother often has the final say, and the second-in-command has to follow him whether he is willing or not.
"Come to think of it, I also learned about the situation at the scene from the side. At that time, the family members made a scene in the emergency department for more than an hour, which seriously disrupted the normal work order of the emergency department. It was really excessive."
Director Fang spoke very tactfully.
He did not explicitly accuse Deputy Section Chief Yin of doing anything wrong, but only said how hateful the family members were and that the fuss lasted a while.
"I watched Zhou Can grow up with my own eyes. He is usually quite polite. I guess he didn't have any bad intentions when he contradicted Section Chief Yin this time. He was targeting the matter, not the person. Section Chief Yin, why don't you just forgive him! The work of doctors on the first and second lines of clinical work is indeed very hard. We in the administrative department should be more understanding of their difficulties."
When Director Fang saw that Deputy Section Chief Yin was still turning his head away, he became more cautious in his words.
If Deputy Section Chief Yin is really stubborn and insists on fighting Zhou Can to the end.
He even thought about firing Zhou Can.
By then, the person who should come forward will probably be the vice-president, or even President Zhu himself will come forward to express his position.
If it really comes to that, Deputy Section Chief Yin will definitely not get any benefits.
After all, Director Fang of the hospital office represents the position of Dean Zhu. She will not express her opinion easily.
Once the statement is made, it can basically be understood that this is what President Zhu meant.
"I just couldn't get angry at his arrogant face at that time. How could he take me, his superior, seriously? If everyone learns from him, how can our medical department manage those clinical medical staff in the future? Today, considering that Section Chief Xin and Director Fang spoke well of him, I will not pursue this matter any further."
Seeing that the situation was no longer on her side, Deputy Section Chief Yin understood that if she continued to argue, nothing good would come of it.
What will be ruined then is not just his face, he may even lose his position as deputy section chief.
There are quite a few people eyeing her position.
"Good! Section Chief Yin is indeed a leader, he is very generous."
Director Fang praised her actions at the right time.
To put it bluntly, the matter was that Deputy Section Chief Yin was humiliated by Zhou Can and he couldn't swallow this.
If it was an ordinary resident doctor, she would have beaten him to death eight hundred years ago.
But Zhou Can's thighs were thicker than her waist, and she couldn't move them at all.
There was no effect in complaining to Xin Wanshan.
I went to see Director Fang and heard a lot of comforting words. In the end, I agreed with Xin Wanshan and forgave Zhou Can and let the matter go.
Through this incident, I believe that Deputy Section Chief Yin has become much more sober, and at least has seen Zhou Can's true strength and status.
Fortunately, she knew when to stop.
Otherwise, if they really wanted to move Zhou Can, the bigwigs in the clinical department would speak out together, and the scene would be extremely terrifying. In the past, Zhou Can had just become a regular trainee not long ago, but he was enough to force the vice president to bow his head.
Nowadays, no one really knows how terrible it is.
After all, human nature is tested at critical moments.
Standing up to speak for Zhou Can would mean offending a leader in the hospital.
"cough!"
A tall and majestic figure walked into the office of the institute.
He was about 40 years old, and looked quite young. The real age of this assistant Pang was probably at least 50 years old.
Some leaders live a comfortable life and don’t have to worry about anything, so they don’t have much pressure at work.
Or strong pressure bearing capacity.
So it doesn’t look old.
"President Pang, I'm really sorry to invite you here at this time. Director Lou and Deputy Director Han from the emergency department, and the doctor involved, Zhou Can, have all been called over."
After Director Fang finished his introduction, he stopped talking and waited for Assistant Pang to talk directly to Director Lou and others.
"I heard that your emergency department has some complaints about the hospital's security!" Assistant Dean Pang had a very strong aura, and when his sharp eyes swept across the three doctors in the emergency department, he had a completely overwhelming attitude.
"Assistant Director Pang, Director Fang, please look at this statistical table! This is a statistical table of medical disputes that have occurred in our emergency department in the past six months. Those who just swear at each other are not included in the statistics at all. It's like settling accounts. If you don't count, you won't know. Once you count, you will be shocked. When I saw the statistical results, I felt so shocked."
Director Lou usually seems to be very low-key, but he is always bullied like a sandbag.
But at critical moments, Zhou Can never saw him afraid of anything.
Also, Deputy Director Han seemed to be here just for show. No one mentioned him from head to toe. In fact, his presence here was the greatest support for the emergency department.
Both the director and deputy director of the emergency department were present, and their opinions were basically unanimous.
Many departments have at least two deputy department heads.
The situation in the emergency department is rather special.
Doctor Xu was actually the deputy director of the department, but because he was a convicted criminal, the hospital did not dare to give him this title for the purpose of protecting him. However, they gave Doctor Xu the real power.
Whether it is a discussion of major matters in the emergency department, the operating room, or even some major and minor matters in the department, Dr. Xu has a strong say.
These powers are not something an ordinary attending physician can possess.
“The current medical environment is indeed a bit poor!”
After reading it, Assistant Director Pang just said this indifferently.
"Sitting in my office, I had no idea what was happening in the clinical department would be so horrific."
Director Fang's words were also relatively neutral.
Slightly better than Pang Yuanzhu.
Many times, everyone just ignores the matter and does not care about it.
No matter how sharp the conflict between patients, their families and medical staff was, the administrative department would remain calm. After all, the family members were not beating up the people like Director Fang and Assistant Director Pang who were sitting in the office.
If a family member is not satisfied with the treatment effect or thinks the treatment fee is too expensive, they will not cause trouble for the doctor, but will rush into the administrative department and beat the staff of the medical department, rush into the hospital office and the dean's office, and beat the director of the department and assistant director Pang.
If any family member broke one of Assistant Pang’s arms.
I guarantee that Assistant Director Pang will never have the same attitude as he does now.
We have long been trying to find a way to hold a hospital-wide meeting, strengthen security, and find ways to prevent family members and patients from beating people.
"We also collected medical dispute data in our pediatric department, which is not much better than the emergency department. Right now, a nurse was beaten by a patient and suffered a concussion, and is currently hospitalized for treatment!"
Director Tang Fei also took the opportunity to speak out.
Director Fang and Assistant Dean Pang both looked at Director Tang Fei with some surprise. When did the Pediatric Department and the Emergency Department form a united front?
